Welcome to Nexron Solutions
These Terms of Service ("Terms") govern your access to and use of our websites nexronsolutions.co.nz and nexronsolutions.com, and our related products and services, including AI automation, CRM integrations, and other software tools (collectively, the "Services").
By using our Services, you agree to these Terms. If you do not agree, you must not use our Services.
1. Company Information
- Business Name: Nexron Solutions
- Address: 23 Trent Avenue, Palmerston North, New Zealand
- Contact Email: Nexronsolutions@gmail.com
- Phone: +64 27869 0304
- Jurisdiction: New Zealand
2. Description of Services
Nexron Solutions provides AI-driven automation and integration services designed to enhance business efficiency. Our services include:
- Nexron Vision: AI-powered visualization tools that help customers see transformations before purchase (e.g., wheels on cars, furniture in rooms, paint on houses)
- Nexron Engage: AI-powered customer conversations across multiple channels including Instagram, Facebook, WhatsApp, SMS, email, and website chat — providing 24/7 intelligent responses, lead qualification, and appointment booking
- Nexron Capture: Lead intelligence layer that collects contact details, product context, and interaction data, syncing to our dashboard or your CRM with AI-powered analytics
- Nexron Revive: AI-powered reactivation campaigns that wake up dormant leads through personalized outreach via email, SMS, WhatsApp, or phone prompts
- Nexron Apps: Custom AI-powered web applications including client portals, quote calculators, product finders, unified dashboards, and internal business tools
- Nexron Bespoke: Fully customized AI infrastructure built around your unique business challenges, manual processes, or complex workflows
- Nexron Funnels: Custom lead qualification funnels with branching logic, conditional questions, and AI-generated recommendations to guide customers to the right solution
- Nexron Reputation: Automated review management that sends review requests, directs positive feedback to Google, and privately captures negative feedback for your team
Our Services may integrate with third-party tools to deliver full automation capability (see Section 10).
3. Eligibility
- The Services are intended for business use only
- Users must be at least 18 years old and capable of entering into a binding agreement
- Our Services are available worldwide, with no geographic restrictions, subject to applicable local laws
4. Payment Terms
- Subscription Fees: Certain Services require a monthly subscription or one-time fee as specified at the time of purchase
- Free Trials: We may offer limited free trials. Continued use beyond the trial period requires payment
- Refund Policy: All payments are generally non-refundable, including for partial months or unused features. Refunds may be considered at our sole discretion in cases of services not delivered as agreed or technical issues preventing service delivery. All refund requests must be made within 14 days of purchase
- Payment Method: Payments are processed via credit card through secure third-party providers
- Late or Failed Payments: We reserve the right to suspend or terminate your account for non-payment
5. Custom Development Projects
For bespoke AI automation and custom development work:
- Project scope and deliverables will be agreed in writing before work begins
- Changes to scope may incur additional fees, which will be communicated before work proceeds
- Client is responsible for providing necessary assets, content, access credentials, and feedback in a timely manner
- Delays caused by client non-response may extend project timelines
- Final payment is due upon project completion and delivery
- Ownership of custom work transfers to client upon full payment
6. User Responsibilities
You agree to use our Services lawfully and responsibly. You must not:
- Use our AI tools for illegal, harmful, or misleading purposes
- Upload or share content that infringes third-party intellectual property
- Attempt to interfere with or disrupt our systems, or reverse engineer our software
- Misuse or exploit the AI models in ways that violate third-party terms of service
- Use our services to send spam or unsolicited communications
- Resell or redistribute our services without written permission
7. Company Rights
We reserve the right to:
- Suspend or terminate any account that violates these Terms or applicable law
- Modify, update, or discontinue our Services at any time, with or without notice
- Change pricing or features at our discretion, with notice where legally required
- Remove or refuse any content that we determine violates these Terms
8. Intellectual Property
- All software, AI models, algorithms, and branding are the intellectual property of Nexron Solutions
- All client data and uploaded content remain the property of the client
- AI-generated outputs are provided solely for the client's permitted and lawful use
- Clients must ensure that their use of AI outputs complies with applicable laws and does not infringe others' rights
- We may showcase completed projects in our portfolio unless client requests otherwise in writing
9. AI-Specific Policies
Our Services involve integration with AI platforms. By using these features, you acknowledge that:
- AI outputs may contain inaccuracies, biases, or errors, and should not be relied upon as factual or professional advice
- Nexron Solutions disclaims all responsibility for damages resulting from reliance on AI-generated content
- You agree not to use the AI for illegal, harmful, or unethical purposes
- We may enforce fair use limits or API rate caps to maintain service quality
- AI recommendations (including those from the Growth Engine) are suggestions only and do not constitute professional business, legal, or financial advice
10. Third-Party Services
Our Services integrate with the following third-party platforms:
- Google Gemini: AI processing for generating business recommendations
- Claude (Anthropic): AI assistant for content generation and automation
- Supabase: Secure database infrastructure
- n8n: Workflow automation platform
- Netlify: Website hosting services
- GoHighLevel: CRM and marketing automation
- Twilio: Communication and messaging services
Your use of our Services is also subject to the terms of service and privacy policies of these third-party providers.
11. Limitation of Liability
To the maximum extent permitted by law:
- Nexron Solutions provides the Services "as is" and "as available", without warranties of any kind
- Nexron Solutions is not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunity
- Our total liability for any claim related to the Services shall not exceed the total amount you have paid to Nexron Solutions in the past 12 months
- We are not responsible for any third-party service outages or failures
12. Termination
- You may cancel your account or subscription at any time by contacting us or using your account settings
- Nexron Solutions may terminate your access at any time, for any reason, including violations of these Terms or failure to pay
- Upon termination, your access to all Services will cease, and we may delete your data according to our Privacy Policy
- Sections relating to intellectual property, limitation of liability, and governing law survive termination
13. Governing Law and Dispute Resolution
- These Terms are governed by the laws of New Zealand
- Any disputes shall be resolved through good-faith negotiation, and if unresolved, submitted to the exclusive jurisdiction of New Zealand courts
14. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website, and continued use of our Services constitutes acceptance of any changes.
For significant changes, we will make reasonable efforts to notify users via email or through our website.
15. Contact Us
For questions or concerns regarding these Terms, please contact: