1. Introduction
Welcome to Nexron Solutions.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our websites nexronsolutions.co.nz and nexronsolutions.com, and our AI-driven automation services.
By accessing or using our services, you agree to the terms of this Privacy Policy.
2. Who We Are
- Business Name: Nexron Solutions
- Address: 23 Trent Avenue, Palmerston North, New Zealand
- Contact Email: Nexronsolutions@gmail.com
- Phone: +64 27869 0304
- Jurisdiction: New Zealand
3. Our Services
Nexron Solutions provides AI-powered business automation tools, including:
- Nexron Vision: AI-powered visualization tools that help customers see transformations before purchase (e.g., wheels on cars, furniture in rooms, paint on houses)
- Nexron Engage: AI-powered customer conversations across multiple channels including Instagram, Facebook, WhatsApp, SMS, email, and website chat — providing 24/7 intelligent responses, lead qualification, and appointment booking
- Nexron Capture: Lead intelligence layer that collects contact details, product context, and interaction data, syncing to our dashboard or your CRM with AI-powered analytics
- Nexron Revive: AI-powered reactivation campaigns that wake up dormant leads through personalized outreach via email, SMS, WhatsApp, or phone prompts
- Nexron Apps: Custom AI-powered web applications including client portals, quote calculators, product finders, unified dashboards, and internal business tools
- Nexron Bespoke: Fully customized AI infrastructure built around your unique business challenges, manual processes, or complex workflows
- Nexron Funnels: Custom lead qualification funnels with branching logic, conditional questions, and AI-generated recommendations to guide customers to the right solution
- Nexron Reputation: Automated review management that sends review requests, directs positive feedback to Google, and privately captures negative feedback for your team
When you use these tools, we collect the information you provide (e.g., business type, goals, contact details, uploaded images) to deliver our services, generate personalized recommendations, and follow up with you about our offerings.
4. Information We Collect
We may collect the following types of information:
- User input and conversations submitted through our AI tools or chat interfaces
- Contact details such as your name, email address, or phone number
- Business information including industry type, goals, and current systems (via our Growth Engine assessment)
- Payment information necessary to process transactions securely
- Technical information automatically collected through our website (e.g., IP address, browser type, cookies)
We do not collect or store sensitive personal data unless you voluntarily provide it.
5. Lead Generation Tools
When you complete our Growth Engine assessment or contact forms, we collect your name, email, phone number, and business information. This data is:
- Stored securely in our database
- Used to provide you with personalized AI-generated recommendations
- Used to contact you about our services (you can opt out at any time)
6. How We Use Your Data
We use your data for the following purposes:
- To provide and improve our AI automation and integration services
- To generate personalized recommendations through our AI tools
- To enhance our services and optimize performance
- To offer customer support and respond to your enquiries
- For marketing purposes, including sending promotional content (you can opt out at any time)
- To comply with legal obligations and prevent fraud or misuse of our systems
7. Third-Party Services
We use trusted third-party providers to operate our services effectively:
- Google Gemini: AI processing for generating business recommendations
- Claude (Anthropic): AI assistant for content generation and automation
- Supabase: Secure database for storing lead and customer information
- n8n: Workflow automation platform
- Netlify: Website hosting services
- GoHighLevel: CRM and automation platform
- Twilio: Communication and messaging services
These providers process data on our behalf under strict confidentiality and data-protection agreements.
Please note that Google and Anthropic may process data in accordance with their own privacy policies. Nexron Solutions does not use customer data directly for AI model training.
8. AI-Generated Content Disclaimer
Recommendations and content provided by our AI tools (including the Growth Engine and Nexron Vision) are suggestions only and should not be considered professional business, legal, or financial advice. We recommend consulting with appropriate professionals for specific business decisions.
9. Data Retention
We retain personal data only for as long as your account remains active or until you request deletion.
When you delete your account or request data removal, we permanently delete or anonymise your personal information within 30 days.
10. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time (where applicable)
- Request a copy of your data in a portable format
To exercise these rights, please contact us at Nexronsolutions@gmail.com.
11. Data Security
We take data protection seriously and use the following safeguards:
- Encryption of sensitive information in storage and transit
- Secure database hosting with row-level security
- Strict access controls to limit data exposure to authorised personnel only
- Ongoing monitoring to prevent unauthorised access or misuse
Despite our best efforts, no online service can guarantee absolute security, but we maintain industry-standard measures to minimise risk.
12. International Data Transfers
Your data is primarily stored and processed within secure cloud infrastructure. Some of our third-party service providers may process data in other jurisdictions (such as the United States) with appropriate safeguards in place.
13. Cookies and Tracking
Our website may use cookies or analytics tools to understand visitor activity and improve the user experience.
You can disable cookies through your browser settings, though some site features may not function correctly without them.
14. Children's Privacy
Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from minors.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.
16. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact: